试镜：后台指南

For products shipped from our shop, we have a few of delivery options available:

• Royal Mail Tracked 48
• Royal Mail Special Delivery
• Royal Mail Tracked International/Europe

The delivery cost varies depending on the order amount and service chosen.

Please see our delivery page for information on delivery costs and times.

We aim to ship your item within two working days. You will receive email confirmation once your order has shipped.   

Our standard delivery times vary slightly according to the delivery destination. For items which we have in stock at the shop, we aim to deliver within:  

UK: 2–5 working days  

Europe: 5–7 working days  

Rest of the world: 10–14 working days  

Please note, if your order contains print-on-demand prints or titles, certain clothing items or specialist books, these will be dispatched separately to the rest of your order. This means that you will receive your order in multiple deliveries and not all items at once. Where this is the case, our team will be in touch with you to update on shipping dates.

If in doubt, please contact us to check the status of your order. 

Yes! We are pleased to offer you the option of collecting your order in person at our bookshop for free! To pick up in-store, simply select this option on our checkout page.

Please come to the Bookshop to collect your order between 10.00 am - 10.00 pm, Monday-Saturday.

The address is: National Theatre Bookshop, National Theatre, Upper Ground, South Bank, London SE1 9PX   

We aim to process our click and collect orders in two-four working days. 

You will receive an email from us when your order is ready to be collected. Please save this email to show to our team when collecting your order.  

We encourage you to look out for this email before arriving to collect your order, to avoid any disappointment.  

Once your order is ready to collect, we will send you an email notification. From this email, you have two weeks to collect your order from the Bookshop.

After two weeks have passed, we will contact you via email to coordinate the next steps regarding your order.

If you are planning a trip to the National Theatre which falls beyond the two week deadline, please let us know. We can hold onto your order until your visit.

You can return your order to us within 28 days of purchase with a valid receipt.

This can be done in person at the National Theatre bookshop or via posting the item(s) back to us.

Our returns page explains in detail how the process works.

Please contact us if you need additional guidance on returning your order.

Once we have received the item(s) with the necessary paperwork we will proceed with issuing a refund or replacement. If you are eligible for a refund, we will process a full refund for your order. This includes the cost of delivering the item to you.

Please note, we do not refund the cost of return postage, unless your order was damaged or incorrect on arrival. If this is the case, please contact the team to coordinate the return.   

Unfortunately, we cannot offer a refund on any earrings unless they are faulty.

We also do not offer refunds on print-on-demand products, made-to-order customisable items or food products.

We are sorry that the product you would like to purchase is out of stock.

If you let us know what the item is, we will get in touch with an update on if it will be restocked.

Whilst we endeavour to have all our books and plays on the online shop, there may be times when this is not the case.

Please let us know if you are searching for a certain title, and we can advise on whether it is available to purchase or not.

Yes, of course. At checkout, please use your address for billing and the recipient's for shipping. This will ensure the parcel is sent to the correct address.

You can also leave us an order note at checkout with any additional information.