Delivery information

Our website is open 24/7 for you to place your orders! Please see below for information regarding our delivery service.  

Delivery times

Standard

We ship out our items using Royal Mail Standard Delivery. We aim to ship your item within two working days. You will receive email confirmation once your order has shipped.   

Our standard delivery times vary slightly according to the delivery destination. For items which we have in stock at the shop, we aim to deliver within:  

UK: 2–5 working days  

Europe: 5–7 working days  

Rest of the world: 10–14 working days  

Please note, if your order contains print-on-demand prints or titles, certain clothing items or specialist books, these will be dispatched separately to the rest of your order. This means that you will receive your order in multiple deliveries and not all items at once. Where this is the case, our team will be in contact with you to update you on when certain items have shipped. If in doubt, please contact us to check the status of your order. 

Print on demand 

Prints

We are delighted to be able to offer customisable print-on-demand prints in collaboration with King and McGaw. Each print is made by hand in the UK, which does mean these take a little longer to prepare.   

King and McGaw will dispatch your custom print directly to you from their studio in Sussex. It can take up to four weeks for prints to be created and sent.

Titles

We also offer a selection of playtexts and books that are printed on demand. This means we do not hold physical stock of these titles, but we can order them for you. The lead time on these titles is 2-4 weeks.

You will receive a shipping notification via email when your order has been dispatched.   

If you have ordered other items, which are not printed on demand, these will be shipped separately by our team at the bookshop and standard delivery times apply.   

Delivery costs

We are pleased to offer our customers free standard delivery for UK orders over £100. This offer does not include print-on-demand prints. Below is the breakdown of our shipping costs per country and order value. 

UK

Below £50: £4.95  

£50–£100: £2.95  

£100+: FREE  

Europe

Below £50: £12  

Over £50: £25  

Rest of the world

Below £50: £15  

Over £50: £30  

Print on demand

Titles

For print on demand titles, our standard delivery costs (as written above) apply.

Prints

Our print on demand prints are excluded from our free shipping offer. You can see the shipping cost breakdown below.  

Unframed prints (per order):

UK: £7  

Europe: £15   

Rest of the world: dependent on destination  

Framed prints and canvas (per item):   

UK: £12  

Europe: £15  

Rest of the world: dependent on destination  

Order tracking

We send international orders tracked. If you have placed an international order, you will receive a tracking number in your shipping dispatch email. If you cannot see your tracking number, please contact us for this.   

For UK orders, we offer the option of an upgraded special delivery service at checkout for £11.95. This allows UK orders to be sent via Royal Mail Special Delivery and a tracking number will be supplied to customers using this delivery option.  

Exceptional delivery charges  

Please note, we reserve the right to vary postage charges as necessary on items that are unusually high in weight, volume or value. We will contact customers to agree the required rate prior to shipping.  

Overseas deliveries

There may be local duty and/or taxes payable on goods delivered outside the UK. National Theatre Enterprises is not responsible for paying these charges.

Part deliveries

If you have ordered more than one item, there is a chance that we will ship out your items to you in separate parcels. Our team will contact you to let you know. 

Order status

To view your order status, simply log in to ‘Your Account’ and select ‘Track Packages’. All your orders can be found here, alongside their dispatch and delivery status.   

If your order is yet to be dispatched, you should be able to amend your shipping address and certain order details, without having to contact us. You can do this via ‘Your Account’. However, if you would like to check if it is possible to update your order, please do contact us as we are happy to help.