Returns Policy

Returns and Refunds

You can return an order to the address listed below, or in person at the National Theatre Bookshop.

Please always provide proof of purchase, preferably the order confirmation e-mail and the card used for the purchase. We can only refund the card used to place the original order.

If I change my mind or cancel my order:

You can return an order to us within 7 working days for a refund if you change your mind about your purchase. Products must be in the same condition as received i.e. packaging in tact. Christmas refunds extension period: for any orders placed after the 14th November, we will be extending our returns period to the 13th January. All other criteria for refunds apply.

Please notify us within 7 days via phone, e-mail or letter, to be entitled to a refund. You must cover the costs of returning the order to us. Refunds are processed as soon as possible, within a 30 day limit.

Refunds are not possible if the product has been personalised or made to your specifications i.e. a customised print.

Refunds will be processed after products have been received by the National Theatre Bookshop.

Custom Print Returns:

If you wish to return a print, whether you have changed your mind or it has arrived damaged, please contact us at bookshop@nationaltheatre.org.uk or on +44 (0)207 452 3456 as soon as possible.

Once an order is received, we only have a few hours before it goes to print. Therefore we can only guarantee a refund if we receive notice from the customer before the item is printed. Once an order has gone to print we are not liable to refund a bespoke product unless damaged.

In the rare instance of a damaged item being received, please contact the National Theatre Bookshop within 5 working days of delivery.

Contact details

Returns address: National Theatre Bookshop Upper Ground South Bank London, SE1 9PX Call us on +44 (0)207 452 3456 bookshop@nationaltheatre.org.uk

Opening hours: Monday to Friday: 9.30am to 6pm.

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