You can return an order to the address listed below, or in person at the National Theatre Bookshop.
Please always provide proof of purchase, preferably the order confirmation e-mail and the card used for the purchase. We can only refund the card used to place the original order.
You can return an order to us within 7 working days for a refund if you change your mind about your purchase. Products must be in the same condition as received i.e. packaging in tact. Christmas refunds extension period: for any orders placed after the 14th November, we will be extending our returns period to the 13th January. All other criteria for refunds apply.
Please notify us within 7 days via phone, e-mail or letter, to be entitled to a refund. You must cover the costs of returning the order to us. Refunds are processed as soon as possible, within a 30 day limit.
Refunds are not possible if the product has been personalised or made to your specifications i.e. a customised print.
Refunds will be processed after products have been received by the National Theatre Bookshop.
Returns address: National Theatre Bookshop Upper Ground South Bank London, SE1 9PX Call us on +44 (0)207 452 3456 email@example.com
Opening hours: Monday to Friday: 9.30am to 6pm.