Delivery

UK Standard Delivery: 2-5 working days

Europe Standard Delivery: 5-7 working days

Rest of the World Standard Delivery: 7-9 working days

Please allow 1-2 days processing before goods are dispatched, particularly durnig weekends and national holidays.

UK Delivery

We will make every effort to despatch goods within two working days, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible as in the event that an item proves to be very popular due to media coverage or with busy periods like Christmas and stock take. A small number of items may take longer to arrive (please see product description for details). Please see below for overseas despatches. Please allow up to 30 days for out of stock items and overseas orders. Orders for delivery to other countries are sent by air mail and can normally be expected to arrive within 7 days. However we ask that you allow 14 days from despatch before contacting customer services.

UK Standard Delivery

UK orders are processed in 1-2 days with an estimated arrival time of 2-5 working days from date of dispatch. Postage is calculated on the total value of your shopping basket.

Standard service costs £2.00 per order up to the value of £20, £5.00 per order value between £20 and £50 and free on order value £50 and above

Europe Deliveries

Deliveries to Europe are sent by airmail. Orders are processed in 1-2 days with an estimated arrival time of 5-9 working days from date of dispatch.

Overseas Deliveries

Overseas orders will be sent by airmail. Orders are processed in 1-2 days with an estimated arrival time of 7-9 working days from date of dispatch. Postage is based on the total order value of your basket.

There may be local duty and/or taxes payable on goods delivered outside the UK. National Theatre Enterprises is not responsible for paying these charges.

Order value Europe Rest of World
Up to £20 £4.00 £5.00
£20.01 - £50 £6.00 £10.00
£50+ Free Free

Exceptional Delivery Charges

Please note: We reserve the right to vary postage charges as necessary on items that are unusually high in weight, volume or value. We will contact customers to agree the required rate prior to shipping.

Part Deliveries

If you have ordered more than one item, from time to time due to out of stock items we have to deliver your order in separate shipments. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order. All delivery charges will be charged to you on the first order/delivery. Any despatch of a parcel thereafter to complete your order will be free of charge.

Order Tracking and Change of Delivery Address

To track your order, simply log in to 'Your Account' and select Track Packages. Your orders will be listed here along with their despatch and delivery status. To change the particulars of your order without having to contact us click "Go" next to "Open and recently despatched orders" within "Your Account". You can also cancel, review or change something about the order you placed before it enters the despatch process i.e. as long as it isn't listed as "despatching soon" or "recently despatched". If you have any issues with your orders, you can contact our Customer Services team on 020 7452 3456.

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